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FAQs

Restaurant

How do I make a table reservation?

For restaurant opening times and to book a table online please visit:

Bailiffscourt

Ockenden Manor

The Spread Eagle

The Black Horse, Climping

Please let us know at the time of booking of special celebrations or any dietary requirements

Do you cater for dietary requirements, food allergies & intolerances?

At Historic Sussex Hotels, we take great pride and care to produce delicious, full flavour dishes, prepared using the finest locally sourced ingredients. We are committed to ensuring we serve you dishes that meet your allergen and dietary requirements. Please help us achieve this by supplying this information prior to arrival.

Every menu will display a full list of allergens included in the dishes as defined by the EU food information regulations 13.12.14, here are the 14 allergens:

Cereals, Crustaceans, Eggs, Fish, Peanuts, Soybeans, Milk, Celery, Mustard, Sesame, Nuts, Sulphur dioxide/sulphites, Lupin, Molluscs

Due to the nature of our kitchens, and the high volume of homemade food produced, we cannot guarantee that our dishes do not contain a trace of any of these allergen ingredients. We will do our best to avoid any cross contamination, however, please be aware that all food is prepared and cooked in our kitchens where multiple allergen ingredients are used.

This also relates to manufactured items that we may purchase and use in our dishes. We adhere to their labelling however we cannot guarantee that there are no trace elements in these products.

You can choose dishes from the menu where the allergens are stated and we will point you towards the dishes that are suitable. Or we will endeavour to alter these dishes to accommodate the individual needs.

It is very important that we are notified of any potential allergy risk when making your booking.

We hope you will appreciate that while we will always do our best to accommodate all tastes, we would ask you to understand that there is likely to be a restricted choice for dietary requests.

Is there parking at the hotel?

There is ample, private and complimentary parking at all Historic Sussex Hotels and at the pub.

Our car parks are solely for the use of our Hotel resident guests and members and visitors to the Spas and Restaurants. We cannot take responsibility for damage or loss to cars parked in our car parks.

Do you have electric car charging points?

Yes - at each hotel, and the pub, we have four electric car charging points for the use of our guests. The chargers are 2 x dual universal chargers 11kW and you will need your own cable to plug in. Before using these chargers you will need to download the Roam Charging App and follow the instructions.

Is there a service charge?

A discretionary 12% service charge, all of which goes directly to the team, will be added to your food and drinks bill.

This is an optional service charge, applied to your final food and drink spend. If you would like to adjust or remove this service charge, simply ask a member of the team.

Is smoking allowed?

Smoking is not permitted anywhere within the hotels, spas or restaurants, and we ask that you refrain from the use of e-cigarettes and vapes.

Please be aware that we will charge a room recovery fee for guests who do not comply in order to cover the cost of restoring guest rooms including private dining rooms and loos to a smoke-free condition.

Can I use my mobile device in the restaurant?

We have provided a beautiful setting for you to relax and enjoy delicious food. We therefore ask that switch off your mobile devices (or put them away and on silent) so that you can enjoy the moment.

Please use headphones if necessary to avoid disturbing other guests by loud casting.

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Booking direct benefits

  • Friendly & helpful service

    We have fantastic reservations teams who will guide you through every room and package until they find the perfect solution for you.

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    Explore a wide range of imaginative packages and special offers, including dining and spa options.

  • Flexibility

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