Hotel

We'll do our best to have your room ready by 3pm. If you arrive earlier, take a moment to relax, perhaps enjoy some lunch or head out to explore the local area and we will contact you as soon as your room is ready and get you settled in.

On your last day we ask that you return your room key to Reception by 11am however don't feel the need to rush off.

Should you wish to arrange a later check-out, please talk to the Reception team during your stay.

If you wish to cancel your room reservation, please contact the hotel or booking partner you have made the booking with directly, and as soon as you are able and please note the required notice below. There is no right to postpone any booking, however we will do our best to accommodate you where circumstances are beyond your reasonable control.

Cancellations terms will vary for key dates including Goodwood events, Christmas, New Year, other specified dates and special offers. Full pre-payment is required and may be non-refundable in the event of cancellation or if you shorten your stay, please check at the time of booking.

Bailiffscourt & Ockenden Manor

Should you need to cancel your reservation, we require a minimum of four days notice prior to midday on your day of arrival to avoid a charge of the full stay including tax.

The Spread Eagle, Midhurst

Should you need to cancel your reservation, we require a minimum of 48 hours notice prior to 3pm on your day of arrival to avoid a charge of the full stay including tax.

For hotel room reservations booked via our website you can cancel or modify reservation here

The Black Horse, Climping

Should you need to cancel your reservation, we require a minimum of 48 hours notice prior to 3pm on your day of arrival to avoid a charge of the full stay including tax.

We recommend taking out travel insurance when booking in case your plans are disrupted in any way.

Please note any refunds due will be processed within 14 working days.

There is ample, private and complimentary parking at all Historic Sussex Hotels and at the pub.

Our car parks are solely for the use of our Hotel resident guests and members and visitors to the Spas and Restaurants. We cannot take responsibility for damage or loss to cars parked in our car parks.

Yes - at each hotel, and the pub, we have four electric car charging points for the use of our guests. The chargers are 2 x dual universal chargers 11kW and you will need your own cable to plug in. Before using these chargers you will need to download the Roam Charging App and follow the instructions.

As a hotel resident guest you have complimentary access to our award-winning
spa, swimming pools and gym facilities - please see below for timings. There's also a wonderful choice of spa treatments to relax, de-stress, revitalise and restore. If you're not sure which treatment to book, our friendly, professional therapists can talk you through the selection and arrange the right one for you.

Bailiffscourt

From 3pm on day of arrival until 2pm on day of depature

Ockenden Manor

From 2pm on day of arrival until 2pm on day of departure

The Spread Eagle

From 1pm on day of arrival until 1pm on day of departure

Spa treatments can be booked outside of these times.

Please note guests at The Black Horse, Climping do not have complimentary access to Bailiffscourt spa facilties.

Yes! Historic Sussex Hotels are family friendly and we recognise that if your children are happy and relaxed than you are. We will do our best to ensure your children are as well looked after as you are, please ask if there is anything in particular we can do to make this happen.

There are various options for your sleeping arrangements depending on the age of your children, and the size of your family. You can either share - many of our rooms have sofa beds or ample space for extra beds and or you can book adjacent or interconnecting rooms. We will ask you how you will be most comfortable and recommend the best fit for you and your family.

Children are welcomed in our restaurants where you can dine comfortably as a family. We have a selection of menus for younger children and for those that can't last until dinner, we are happy to serve snacks and light meals throughout the day in our lounges or you can order room service.

Please note that children (up to and including 11 years old) receive complimentary bed & breakfast when sharing a room with an adult, with additional meals and drinks charged as taken. Bed & breakfast for children aged 12 to 15 years old is £25 per child per night when sharing a room with an adult, with additional meals and drinks charged as taken (with the adult booked on a bed & breakfast or dinner, bed & breakfast package).

We do not offer in-house baby-sitting or baby-listening services and due to the layout of the hotels, baby monitors may not work. If you would like to arrange baby-sitting, please do so prior to arrival. Here are some agencies in the area and we ask that you contact them directly to make your arrangements:

For Bailiffscourt: Freedom Childcare 0845 3300403

For Ockenden Manor: Sussex Events Childcare 07557043736 or 07747467285

For The Spread Eagle: Little Laura's Nanny Agency 01243 824311

Children Spa Access & Swimming Times & Swimming Pool Depths

Please note children under 16 must be accompanied by an adult at all times in the spa (maximum two children per adult) and are only allowed in our Spa building and Spa areas during the times shown below. Children are not permitted to use the hot tub, jacuzzi, steam room or sauna. Spa treatments are for guests who are 16 years or older.

Bailiffscourt / pool depth = 1.4 metres

10.00am to 11.00am and 3.30pm to 5.00pm daily

Ockenden Manor / pool depth = 1.4 metres

10:00am until 11:00am and from 3:30pm until 5.00pm daily

The Spread Eagle / pool depth = 1.4 metres

10.30am to 12.30pm and 3.00pm to 5.00pm daily

Yes! At Historic Sussex Hotels we are extremely dog-friendly, and well-behaved dogs are welcome. Charges may apply, please ask for further detail at time of booking.

We ask that dogs are supervised at all times, and owners are responsible for their dog and dog's behaviour. For overnight guests, dogs stay in the room with you (up to two dogs per room) and are welcome everywhere with the exception of the Spas (including Spa Suites at Ockenden Manor) and Restaurants.

Dogs must be kept on leads in all public areas inside and outside and please be mindful of other guests.

If you choose to let your dog off the lead as you explore further into our grounds or head to the beach, please consider other guests and visitors, and our wildlife, and ensure your dog is under control and can be recalled at all times.

At The Black Horse - dogs stay in the room with you and are welcome throughout, including the bar and the Ryebank. We simply ask that you are mindful of other guests when around the pub and that your dogs are kept on their leads in all public areas including the terraces outback and outfront.

Assistance dogs are welcome throughout our hotels.

For more information, visit the following pages:

Dogs at The Spread Eagle

Dogs at Bailiffscourt

At Historic Sussex Hotels we aim to provide the highest standards of service and treat our guests as individuals. Much of the charm of our hotels is due to the age of the buildings and this does mean that access to some bedrooms is via uneven and steep staircases and we do have irregular steps and narrow corridors.

Please advise us of any accessibility concerns at the time of booking and we will do our best to find a solution, we do have ground floor bedrooms and portable ramps to make access easier and will always be on hand to help as required. We have a ground floor accessible toilet located in the hotel at Ockenden Manor. An accessible changing room and toilet at Ockenden Manor Spa and Bailiffscourt Spa. Ground floor (but not accessible with a wheelchair) toilets at The Spread Eagle and Bailiffscourt.

The Black Horse is wheelchair accessible with a ground floor accessible toilet. The bedrooms at The Black Horse are accessed via relatively steep stairway and are not wheelchair accessible.

Yes, a deposit is required to secure your reservation which will be explained at the time of booking: for reservations with a total of one to three nights, the first night's rate is taken. For reservations with a total of four nights or more, 50% of total stay rate is taken at time of booking.

In the event of cancellation the deposit will be refunded if notice is given as per our cancellation policy.

Deposits terms will vary for key dates including Goodwood events, Christmas, New Year, other specified dates and special offers. Full pre-payment is required and may be non-refundable in the event of cancellation or if you shorten your stay, please check at the time of booking.

Please note for reservations made within 4 days (96 hours) of the day of arrival, full payment for the stay is required at check-in.

Please note any refunds due will be processed within 14 working days.

Major credit and debit cards are accepted for direct room bookings, spas, and dining.

Guests are required to provide a valid card for a pre-authorisation upon check-in, though final payment can be settled with cash on departure.

Please note we do not accept personal cheques as a method of payment unless received 21 days or more before the date of arrival or event.

Please note for reservations made within 4 days (96 hours) of the day of arrival, full payment for the stay is required at check-in.

All guests will be asked, on check-in, to provide a credit or debit card for a pre-authorisation.

A pre-authorisation is not a charge. Your issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance on your account for the hotel to use.

Payment can still be made by cash on departure or by another credit or debit card. Please note that the pre-authorisation could be held for up to 30 working days before it is released by your issuing bank or credit card company.

Please ask the team at check-in if you require further clarification.

A discretionary 12% service charge, all of which goes directly to the team, will be added to your food and drinks bill.

This is an optional service charge, applied to your final food and drink spend. If you would like to adjust or remove this service charge, simply ask a member of the team.

We welcome group room reservations and ask that you contact the Reception team to make arrangements. Please note a group room reservation is defined as 8 or more bedrooms at Bailiffscourt and The Spread Eagle, 5 or more bedrooms at Ockenden Manor, and 4 or more bedrooms at The Black Horse.

For group room reservations alternative terms and conditions will apply which will be explained at time of booking, and in order to confirm a group room reservation we request a deposit of 50% of total stay rate.

You can also book the hotels on an Exclusive Use basis - please ask a member of the team for further details.

Yes - we sell a wide range of gift vouchers for fabulous experiences from spa days, afternoon tea and to overnight stays and monetary vouchers.

If you have been given a voucher or have purchased one for your visit or stay, please remember to bring it with you and hand it to a member of the team on arrival. Unfortunately proof of purchase is not sufficient and if you are unable to produce a physical, valid gift voucher, we will have to charge payment in full.

We politely ask that you comply with our hotel and spa rules and dress codes, where applicable. We reserve the right to judge unacceptable levels of noise or inappropriate behaviour and ask for your compliance with our direction on these matters.

Please be aware that any damage caused to the hotel property and/or premises or theft of hotel property will be charged to person concerned.

Smoking is not permitted anywhere within the hotels, spas or restaurants, and we ask that you refrain from the use of e-cigarettes and vapes.

Please be aware that we will charge a room recovery fee for guests who do not comply in order to cover the cost of restoring guest rooms to a smoke-free condition.

Loss of or Damage to Guest's Property

Under the Hotel Proprietors Act 1956, an hotel propietor may in certain circumstances be liable to make good any loss or damage to a guests property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however:

(a) Extends only to the property of guests who have engaged sleeping accommodation at the hotel

(b) Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody.

(c) Does not cover motor cars or other vehicles of any kind or property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.