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Terms & Conditions

Welcome to Historic Sussex Hotels, we have tried to keep our terms and conditions straight forward and simple and if you have any questions or would like any further information please ask a member of the team.

Accessibility

At Historic Sussex Hotels we aim to provide the highest standards of service and treat our guests as individuals. Much of the charm of our hotels is due to the age of the buildings and this does mean that access to to some bedrooms is via uneven and steep staircases and we do have irregular steps and narrow corridors. Please advise us of any accessibility concerns at the time of booking and we will do our best to find a solution, we do have ground floor bedrooms and portable ramps to make access easier and will always be on hand to help as required. We have a ground floor accessible toilet located in the hotel at Ockenden Manor. An accessible changing room and toilet at Ockenden Manor and Bailiffscourt Spas. Ground floor (but not accessible with a wheelchair) toilets at The Spread Eagle and Bailiffscourt.

Cancellation

Bailiffscourt & Ockenden Manor

Should you need to cancel your reservation, we require a minimum of four days notice prior to midday on your day of arrival to avoid a cancellation fee.

The Spread Eagle

Should you need to cancel your reservation, we require a minimum of 48 hours notice prior to 3pm on your day of arrival to avoid a cancellation fee.

Check In / Check Out

We'll do our best to have your room ready by 3pm and encourage you to arrive at any time during your arrival day so you have plenty of time to fully enjoy everything we have to offer. We will look after your luggage and if your room is ready earlier we will get you settled straight in.

On your last day you are most welcome to stay on and enjoy the spa and hotel, however, we ask that you return your room key to Reception by 11am.

Should you wish to arrange a later check-out, please contact Reception during your stay and we will do our best to accommodate your request.

Deposit

A deposit is required to secure your reservation which will be explained at the time of booking: for reservations with a total of one to three nights, the first night's rate is taken. For reservations with a total of four nights or more, 50% of total stay rate is taken at time of booking.

In the event of cancellation this will be refunded if notice is given as per our cancellation policy. Deposits and full pre-payments for key dates including Goodwood events, Christmas, New Year, other specified dates and special offers are non-refundable in the event of cancellation or if you shorten your stay.

Dietary Requirements

At Historic Sussex Hotels, we take great pride and care to produce delicious, full flavour dishes, prepared using the finest locally sourced ingredients. Please let us know in advance of any allergies, intolerances or dietary requirements and we shall always endeavour to cater for your needs and will of course point you towards the dishes that are suitable.

We have a full allergen version of every menu available which list the 14 allergens included in dishes as stated by the EU Food Information Regulations (13/12/2014): Cereals, Crustaceans, Eggs, Fish, Peanuts, Soybeans, Milk, Celery, Mustard, Sesame, Nuts, Sulphur Dioxide/Sulphites, Lupin, Molluscs. Due to the nature of our kitchen, and the high volume of homemade food produced, we cannot guarantee that our dishes do not contain a trace of any of these allergen ingredients.

We hope you will appreciate that while we will always do our best to accommodate all tastes, we would ask you to understand that there is likely to be a restricted choice for dietary requests.

Dogs

Well-behaved dogs are welcome at Historic Sussex Hotels - charges may apply, please ask at time of booking.

Please consider other guests and our wildlife when letting your dogs off the lead and ensure they are under control at all times.

Extra Charges

Any extra charges incurred after the settlement of the account will be automatically charged to the credit card registered on the reservation, and an invoice will be forwarded on.

Families

Historic Sussex Hotels are family friendly and we recognise that if your children are happy and relaxed than you are so we take every care to ensure your children are as well looked after as you are.

There are lots of options for your sleeping arrangements depending on the age of your children and the size of your family. You can either share - many of our rooms have sofa beds or ample space for extra beds and or you can book adjacent or interconnecting rooms. We will ask you how you will be most comfortable and recommend the best fit for you and your family.

Children are welcomed in our restaurants where you can dine comfortably as a family. We have a selection of menus for younger children and for those that can't last until dinner, we are happy to serve snacks and light meals throughout the day in our lounges or you can order room service.

Please note we do not offer in-house baby-sitting or baby-listening services and due to the layout of the hotels, baby monitors may not work. If you would like to arrange baby-sitting, please do so prior to arrival. Here are some agencies in the area and we ask that you contact them directly to make your arrangements:

For Bailiffscourt: Freedom Childcare 0845 3300403

For Ockenden Manor: Sussex Events Childcare 07557043736 or 07747467285

For The Spread Eagle: Little Laura's Nanny Agency 01243 824311

Family Swimming Times & Swimming Pool Depths

Please note children under 16 must be accompanied by an adult at all times in the spa and children are not permitted to use the hot tub, jacuzzi, steam room or sauna.

Bailiffscourt / 1.4 metres

10.00am to 11.00am and 3.30pm to 5.00pm daily.

Ockenden Manor

10:00am until 11:00am and from 3:30pm until 5.00pm daily / 1.4 metres

The Spread Eagle / 1.4 metres

10.30am to 12.30pm and 3.00pm to 5.00pm daily.

Gift Vouchers

If you have been given a voucher or have brought one for your stay, please remember to bring it with you and hand it to Reception on arrival. Unfortunately proof of purchase is not sufficient and if you are unable to produce a physical, valid gift voucher, we will have to charge payment in full for your stay.

Group Reservations

A group reservation is defined as 8 or more bedrooms at Bailiffscourt and The Spread Eagle and 5 or more bedrooms at Ockenden Manor.

Please ask at time of booking as alternative terms and conditions may apply.

Parking

There is ample, private and complimentary parking at all Historic Sussex Hotels. Please note we do not take responsibility for damage or loss to cars parked in our car parks.

Payment

Please note we do not accept personal cheques as a method of payment unless received 21 days or more before the date of arrival or event.

Smoking

Smoking is not permitted anywhere within the hotels or spas.

Please be aware that we may charge a room recovery fee for guests who do not comply in order to cover the cost of restoring guest rooms to a smoke-free condition.

Table Reservations

We recommend booking a table for lunch, afternoon tea and/or dinner in advance and please let us know at the time of booking of any dietary requirements or special celebrations.

For restaurant opening times and to book a table online please visit:

Bailiffscourt

Ockenden Manor

The Spread Eagle

Spa

Spa Opening Times

Bailiffscourt

The Spa is open from 7.00am to 9.00pm midweek and 8.00am to 9.00pm at the weekend. Treatments are available from 10.00am to 6.00pm with further reduced availability until 8.00pm daily.

Ockenden Manor

The Spa is open from 7:00am until 9:30pm on weekdays and from 8:00am until 9:00pm at weekends. Treatments are available from 10.00am to 6.00pm with further reduced availability until 8.00pm daily.

The Spread Eagle

The Spa is open from 7.00am to 9.00pm midweek and from 8.00am to 8.00pm at the weekend. Treatments are available from 10.00am to 6.00pm with further reduced availability until 8.00pm daily.

Family Swimming Times

Please note children under 16 must be accompanied by an adult at all times in the spa and children are not permitted to use the hot tub, jacuzzi, steam room or sauna.

Bailiffscourt

10.00am to 11.00am and 3.30pm to 5.00pm daily.

Ockenden Manor

10:00am until 11:00am and from 3:30pm until 5.00pm daily.

The Spread Eagle

10.30am to 12.30pm and 3.00pm to 5.00pm daily.

Spa Treatments

Due to the popularity of the spas, pre-booking spa treatments prior to arrival is essential

Spa Arrival Time

We ask that you arrive at least 15 minutes (30 minutes at Ockenden Manor) before your first scheduled appointment in order to give you ample time to check in, enjoy a refreshing herbal tea or coffee and start to relax

Spa Attire

We will provide you with everything you need for your spa experience including robes, slippers and towels. We request swimwear is worn throughout all wet areas, including the sauna and steam rooms. We ask the underwear is worn for all treatments - disposable underwear can be provided if preferred.

Mobile Devices

We have provided a haven for you to relax and switch off, we therefore ask the you relax and switch off your mobile devices while in the spa.

Health Conditions

Please let us know, at time of booking, of any health conditions, allergies, ailments or injuries. For those undergoing any treatment or care from your medical professional, we require an approval letter to ensure the treatments we provide are appropriate and safe. On arrival at the spa, you will be asked to complete a consultation form.

Pregnancy

We offer specially designed treatments that are suitable during pregnancy. We are unfortunately unable to offer any form of body therapy during your first trimester and may request a letter from your doctor or medical professional prior to treatment. Please also let us know if your pregnancy is a secret.

Payment

Full pre-payment for all spa packages and treatments in excess of £100 will be taken at the time of booking.

Spa Treatment Cancellation

We ask that you provide at least 24 hours notice prior to the start of your first appointment. Any appointment cancelled within 24 hours will be charged in full. For group bookings of 4 or more people, we ask that 72 hours notice prior to the start of your first appointment is given in the event of cancellation.

Hotel Proprietors Act 1956 Notice

Loss of or Damage to Guest's Property

Under the Hotel Proprietors Act 1956, an hotel propietor may in certain circumstances be liable to make good any loss or damage to a guests property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however:

(a) Extends only to the property of guests who have engaged sleeping accommodation at the hotel

(b) Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody.

(c) Does not cover motor cars or other vehicles of any kind or property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.